Refund & Cancellation Policy

These Terms govern your access to and use of SIMA MIND (the "App," "Service"), operated by SimaTech ("SimaTech," "we," "us," "our"). By creating an account or using SIMA MIND, you agree to these Terms. If you do not agree, please do not use the Service.

1. Subscription Cancellation

You can cancel your subscription at any time: if subscribed directly through SIMA MIND (via Flutterwave — card, bank transfer, or mobile money), cancel from your account settings within the app; if subscribed through Google Play, cancel via your Google Play account subscriptions settings. Cancelling stops future renewal only. You retain access to your current plan's features until the end of the billing period you've already paid for. Uninstalling the app does not cancel your subscription — you must cancel through the method above to stop future charges.

2. Refunds Are Not Automatic

Refund requests are not automatically approved. Each request is individually reviewed by SimaTech against this Policy, in conjunction with Google Play's applicable refund policies (for Play Store purchases) and any consumer protection laws that apply to you based on your location. Submitting a refund request does not guarantee a refund will be issued.

3. How to Request a Refund

Email support@simatech.uk with: the email address associated with your SIMA MIND account; the date and amount of the charge in question; the reason for your request; where relevant, screenshots or proof of the issue (e.g., duplicate charge, technical failure). Requests are reviewed by our team. We aim to respond within 7–14 business days, though complex cases may take longer. We may ask follow-up questions before making a decision.

4. When a Refund May Be Considered

Refunds may be considered, at SimaTech's discretion and subject to review, in circumstances such as: duplicate charges (billed more than once for the same billing period); unauthorized transactions (a charge you did not authorise, subject to verification); technical failure (a verified fault on SIMA MIND's side that prevented you from accessing the Premium Features you paid for during the relevant period); accidental purchase (reported promptly, generally within 48 hours of the charge, before meaningful use of Premium Features).

5. When a Refund Will Generally Not Be Granted

Refunds are generally not granted where: you simply changed your mind after using Premium Features for a meaningful portion of the billing period; you forgot to cancel before renewal (this is why we recommend cancelling in advance if you don't intend to continue — you will retain access through the period already paid for); the request is made significantly after the charge occurred, without a valid reason for the delay; the plan was used extensively (e.g., high usage of AI messages, uploads, or premium tools) during the disputed period. Because SIMA MIND provides digital access to services and AI usage, once meaningful use has occurred, refunds become less likely to be approved — this reflects the nature of the service, not a blanket rule against all refunds.

6. Purchases Made Through Google Play

If you purchased or renewed your subscription via Google Play, Google may handle certain refund requests directly under its own policies, in addition to or instead of SimaTech's review process. We recommend also checking your Google Play purchase history and refund options if your purchase was made there.

7. Free Trial

Every new account receives a 14-day free trial of premium features, starting from account creation. You are not charged during the trial. If you do not cancel before the trial ends, your account will automatically begin billing according to the plan selected. Trial-related charges follow the same review process described above.

8. Outcome of an Approved Refund

If a refund is approved: it will be issued to the original payment method used, via Flutterwave or Google Play as applicable, and may take several business days to reflect depending on your bank or provider; access to the Premium Features tied to the refunded charge will typically be removed once the refund is processed; approving a refund does not obligate SimaTech to approve future requests from the same account.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The version in effect at the time of your purchase governs that purchase, unless a later version is required to apply by law.

10. Contact

Refund and billing questions: support@simatech.uk